Refund policy

RETURN AND REFUND POLICY

Last updated: November 7, 2026

We want you to feel comfortable with your purchase from Gxcfvmall. If your shoes are not right for you, you can request a return within 30 calendar days after receiving them.

Our 30-day return window
Email us within 30 days of delivery with your order number and the items you want to return. You may return footwear because of fit, style or a change of mind.
After notifying us, please send the items back within 14 calendar days. You do not need to wait for our approval to exercise a statutory cancellation right.

Condition of returned footwear
For a change-of-mind return, shoes should be unworn apart from careful indoor trying-on, clean and complete with the accessories supplied. Please use the original packaging where reasonably possible and pack the shoes securely.
Try shoes on a clean indoor surface, as you would in a shop. Outdoor wear, alteration or damage caused after delivery may affect eligibility under our voluntary return policy. This does not limit your legal rights regarding defective goods or statutory cancellation. Any lawful deduction for handling beyond what is needed to inspect an item must reflect its actual loss in value and will be explained.

How to request a return
Contact wojtkowskinicklaw099@outlook.com and include your order number, the email used at checkout and the items being returned. For a defect or an incorrect item, describe the problem; photographs are helpful if available.
We will help with return instructions. Put your order number or another reference identifying your purchase inside the parcel. Keep your postage receipt; tracking is recommended.

Return address
Gxcfvmall Returns
1024 Rue Jacqueline Sicotte
Lasalle, Quebec H8N 0G3
Canada

Who pays return shipping
For returns that are not caused by a quality issue or our error, including a change of mind or an unsuitable size correctly supplied, the customer pays the return shipping cost. Returns go to the Canadian address above, so international postage may apply.
For faulty, damaged, incorrect or misdescribed products, Gxcfvmall covers reasonable return shipping costs. Contact us so we can arrange a prepaid return method or reimbursement, as appropriate. This procedure does not restrict a remedy available under applicable law.

Damaged or faulty products
Please tell us about a problem as soon as you reasonably can. Depending on the circumstances and applicable law, we will arrange a repair, replacement or refund.
The 30-day voluntary return window does not shorten any legal guarantee or deadline for reporting a defect. Discounted products have the same statutory protections as full-price products.

Refunds
For an eligible return, we refund the price actually paid for the returned items to the original payment method, unless a different method is agreed and permitted by law. We do not charge a restocking fee.
For ordinary returns under our 30-day policy, we issue the refund within 14 calendar days after receiving the returned goods. Any earlier deadline required by law takes priority. We will notify you of the outcome and explain any lawful deduction or refusal.
Your bank or payment provider may need additional time to show the credit. If it does not appear after that provider's normal processing period, contact us for help.

Original delivery charges
For a change-of-mind return under our voluntary policy, the original delivery charge is not refunded unless required by law. We refund applicable delivery charges where required for defective goods or a statutory cancellation.
If your order originally qualified for free shipping, we do not deduct a new outbound shipping fee solely because you return an item.

UK and EU cancellation rights
Where UK or EU distance-selling rules apply, you generally have 14 days after delivery to notify us that you wish to cancel an ordinary footwear purchase without giving a reason, followed by 14 days to send it back. Our 30-day return offer is additional to these rights.
You may notify us by email or another clear statement using the contact details below. Include enough information to identify the purchase.
For a qualifying statutory cancellation of an entire order, we refund the purchase price and the cost of standard outbound delivery. Extra costs for a more expensive delivery option need not be refunded.
Refunds are made within 14 days after cancellation notice, although, where the law permits, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first. Return postage for a change of mind is paid by the customer as disclosed above. Statutory exceptions and any additional protections under local law remain applicable.

Exchanges and order cancellations
If you would like another size or style, contact us to discuss availability and the return process. A replacement purchase remains subject to stock availability.
If you want to cancel before dispatch, contact us promptly. Once a parcel has been dispatched, we may be unable to stop it, but applicable return and cancellation rights remain available.

Contact us
Email: wojtkowskinicklaw099@outlook.com
Phone: +1 416-508-1995
Address: 1024 Rue Jacqueline Sicotte, Lasalle, Quebec H8N 0G3, Canada

Nothing in this policy limits consumer rights or legal guarantees that cannot be excluded by law.